Occupation shop sales assistant

Shop sales assistants sell goods to customers in retail establishments.

Tasks

• Greet customers and ascertain what they require.
• Advise customers, e.g. on the location, availability, selection, price, delivery, use and care of merchandise.
• Tabulate and total sales bills, and receive and process cash or credit payments.
• Package merchandise for customers and arrange delivery if necessary.
• Take special orders for items not currently in stock, and notify customers when the goods have arrived.
• Handle returns and exchanges, and deal with customer complaints.
• Price, arrange and display merchandise, and keep the shop tidy and attractive.
• Perform cash till tasks at the beginning or end of day, e.g. count money, separate charge slips, coupons and vouchers, balance cash drawers, and make deposits to cash office.
• Watch for and recognise security risks and thefts, and know how to prevent or handle these situations.
• Assist with stocktaking, product selection, ordering items and receiving deliveries.

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