Occupation sales clerk

Sales clerks undertake administration and other office-based duties to support sales activities.

Tasks

• Organise contact between sales executives and customers.
• Maintain records of customers and sales team visits.
• Prepare estimates and quotations for customers.
• Draw up tender documents or sales contracts.
• Take, progress and monitor orders.
• Maintain and check records of sales and payments.
• Reconcile accounts correcting any errors and discrepancies.
• Compile reports for management, e.g. using records of sales targets and actual figures.
• Provide advice and information on products and services when necessary, and handle possible complaints.
• Perform general office duties, e.g. handle correspondence and answer telephones.

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