Occupation receptionist

Receptionists receive and direct visitors and telephone calls, answer enquiries and provide basic information about the establishment.

Tasks

• Greet visitors, determine nature and purpose of their visit, and direct to appropriate persons or destinations.
• Record details of visitors and issue security passes if necessary.
• Answer, screen and forward calls, and take messages.
• Deal with enquiries, e.g. by providing basic information or brochures about the establishment, and record details of enquiries.
• Hear and handle complaints, e.g. from customers or the public.
• Make reservations, schedule appointments, and maintain appointment calendars.
• Receive payments and record receipts.
• Maintain the reception area, provide refreshments, and make sure that the employer's safety and security prodecures are followed at all times.
• Perform administrative support tasks such as proofreading, word processing, mail handling, banking, filing and maintaining pay records, invoices, balance sheets and other documents.
• Communicate with others in the establishment, e.g. to exchange relevant information.

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